Return Policy

Welcome to Cafe La Casona! Our Return Policy outlines the terms and conditions for returns and exchanges. By making a purchase with us, you agree to comply with and be bound by the following return terms:

1. Return Eligibility:

1.1. Time Frame:

• We accept returns within [X] days from the date of delivery. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

1.2. Exclusions:

• Certain items, such as perishable goods, gift cards, and personalized items, are not eligible for return.

2. Return Process:

2.1. Contacting Us:

• To initiate a return, please contact us at [contact@cafelacasona.com] with your order number, details of the item(s) you wish to return, and the reason for the return.

2.2. Approval:

• Once your return request is received, we will review it and notify you of the approval or rejection of your return. Approved returns will be provided with further instructions.

3. Return Shipping:

3.1. Shipping Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

3.2. Packaging:

• Please ensure that the item is securely packaged to prevent damage during transit.

4. Refunds or Exchanges:

4.1. Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

4.2. Exchanges:

• If you wish to exchange an item, please indicate the desired replacement when contacting us. Exchanges are subject to product availability.

5. Damaged or Defective Items:

5.1. Claims:

• If you receive a damaged or defective item, please contact us within [X] days of receiving the order. We will work with you to arrange a replacement or refund.

6. Changes to Return Policy:

6.1. Modification:

• Cafe La Casona reserves the right to update, change, or replace any part of this Return Policy at our discretion. Any changes will be effective immediately upon posting the updated policy on our website.

Contact Us: If you have any questions or concerns about our Return Policy, please contact us at [contact@cafelacasona.com].

Thank you for choosing Cafe La Casona! We appreciate your understanding and cooperation.